HEMEKO Lab - Trustworthy Platform for Indie K-Beauty & Korean Skincare

HEMEKO Privacy PolicyHemeko Inc. (hereinafter referred to as 'Hemeko') values the protection of customers' personal information and strives to protect customers' personal information.Hemeko strictly complies with the personal information protection regulations in relevant laws that information and communication service providers must observe, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Personal Information Protection Act, in providing services. In accordance with relevant laws, we establish this privacy policy to do our best to protect users' rights and interests.Through this privacy policy, Hemeko informs you about what information we collect, how we use the collected information, with whom we share it (outsourcing or providing) if necessary, and how we dispose of information that has achieved its purpose of use. This privacy policy applies to the services provided by Hemeko. This privacy policy may be changed according to changes in government laws and guidelines, changes in our terms and conditions and internal policies, and if the content is revised, Hemeko will immediately post the changes on the service screen. We ask that members check this policy frequently when visiting the site.1. Personal Information Items Collected and Collection MethodsHemeko collects and uses users' personal information only for the purposes of managing member services, providing services, improving and developing services, and creating a safe service use environment as follows:

Category	Collection/Usage Items	Purpose of Collection and Usage	Retention and Usage Period
Sign Up	Nickname, Name, Email Address, Mobile Phone Number, Password	Confirmation of sign-up intention, personal identification, maintenance of membership qualifications and prevention of misuse, management of member services, service use and consultation, refund and inquiry response, data analysis for service improvement, etc.	Personal information will be deleted without delay after the purpose of use is achieved, such as membership withdrawal. However, personal information may be retained for a certain period of time to confirm transaction relationships in accordance with the provisions of relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc.
Quick Sign-up	Common Required: SNS ID Google: (Required) Name, Profile Picture, Email Apple: (Required) Name, Email
Mobile Phone Verification	Mobile Phone Number	Identity verification for product purchase and point issuance
Order	Orderer Information (Name, Contact, Email), Refund Information (Account Holder Name, Bank Name, Account Number), Recipient Information (Name, Contact, Address)	Contract fulfillment such as product delivery, return, refund, and customer consultation, data analysis for service improvement, etc.
Optional Consent	Name, Email Address, Mobile Phone Number, etc.	Receiving event/marketing information and use for promotions, etc.
Customer Inquiry	(Guest order) Name, Email	Confirmation of inquirer, processing of inquiry responses, etc.
Information generated and collected during service use	Service usage records (access time, normal or abnormal logs generated during use, etc.), IP address, cookies, device information, etc.	Detection of abnormal behavior and analysis for service improvement, provision of personalized content and services through estimation of user interests, preferences, and tendencies

2. Purpose of Collecting and Using Personal InformationHemeko collects users' personal information through the following methods:• When users directly enter information during membership registration and service use, the relevant personal information is collected.• Personal information may be collected through web pages, email, or telephone during inquiries or consultations through the customer center.• We may receive users' personal information from companies or organizations with which we have established partnerships, and in this case, we collect information after the company or organization has obtained consent from users for providing personal information.• Device information and other generated information may be automatically collected during mobile and web usage processes.3. Provision of Personal Information to Third PartiesHemeko does not use personal information beyond the scope specified in this privacy policy or provide it to third parties without the user's consent, except when there is user consent or when required by relevant laws. Hemeko provides personal information to third parties as follows, with separate consent from users for personal information management and provision of various services:

Recipient	Purpose of Provision	Personal Information Items Provided	Personal Information Retention and Usage Period
Seller	Processing of tasks necessary for the fulfillment of information and communication service provision contracts and e-commerce (mail order) contracts, such as product delivery, return, refund, and customer consultation	1) Buyer information (Nickname, Name, Mobile Phone Number, Email Address) 2) Recipient information (Name, Mobile Phone Number, Address) 3) Product purchase, cancellation, return, exchange information 4) Shipping information	Until the purpose of service provision is achieved However, it may be retained until the time specified by relevant laws

4. Outsourcing of Personal Information Processing TasksHemeko outsources some necessary tasks to external companies to provide better services, and in accordance with relevant laws, we stipulate necessary matters in outsourcing contracts for the safe processing of personal information and manage and supervise this:

Subcontractor	Delegated Task Content	Retention and Usage Period
Korea PortOne Co., Ltd. PayPal Pte. Ltd.	Electronic payment agency	Until membership withdrawal or termination of the outsourcing contract and service termination (processed only when the user uses the relevant service)
Amazon Web Services	Provision of cloud IT infrastructure

5. Destruction of Personal InformationIn principle, Hemeko promptly destroys the personal information of users after the purpose of use has been achieved, such as service termination (member withdrawal). However, if separate consent is obtained from users or relevant laws require retention for a certain period, we retain it for that period.Cases where we obtain consent from users for personal information retention during membership registration are as follows:• Email address, mobile phone number, nickname: Retained for 30 days from the date of withdrawal (for the purpose of preventing re-registration, fraudulent registration, and handling complaints, etc.)Cases where relevant laws require retention of personal information for a certain period are as follows:• Records on contracts or withdrawal of subscription, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)• Records on payment and supply of goods, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)• Records on consumer complaints or dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)• Records on website visits: 3 months (Protection of Communications Secrets Act)Personal information for which the purpose of collection and use has been achieved (including the expiration of the personal information retention period agreed by users and the retention period specified by law) is destroyed in a way that cannot be restored. When destroying personal information, we select personal information for which the reason for destruction has occurred and destroy it after obtaining approval from the personal information protection officer. Printouts are shredded or incinerated, and electronic file forms are destroyed using technical or physical methods that prevent recovery and reproduction.6. Rights of Users and Legal Representatives and How to Exercise ThemUsers can view, modify, or delete their personal information at any time on the My Page within the Hemeko site, and can request Hemeko to view, correct, suspend processing, or delete their personal information through writing or email. Users can also withdraw their consent for the collection and use of personal information through member withdrawal, etc.If a user requests correction or deletion of errors in personal information, Hemeko will not use or provide that personal information until the correction is completed. Also, if incorrect personal information has already been provided to a third party, we will promptly notify the third party of the correction result so that the correction can be made.Users' rights can also be exercised through their legal representatives or delegated persons, and in this case, a power of attorney according to Attachment 11 of the Notice on Personal Information Processing Methods must be submitted.Users are responsible for personal information that they voluntarily disclose in the process of using the services provided by Hemeko. Voluntarily disclosed information is difficult to protect and may be collected or processed by others without permission. Please be cautious not to disclose personal information during the service use process, as you are fully responsible for any consequences resulting from this. Also, users must not infringe on others' personal information.7. Installation, Operation, and Rejection of Automatic Personal Information Collection DevicesCookies are small text files that are transmitted to and stored on the user's device when accessing a website to ensure efficient and safe web use. After cookies are stored, when you visit the website again, the cookies recognize the user's device and automatically retrieve past settings and usage history. Also, by analyzing visited service information, service access time and frequency, information generated or provided (entered) during the service use process, etc., we can provide personalized services (including advertisements) tailored to each customer's preferences and interests. Customers have a choice regarding cookies and can set options in their web browser to allow all cookies, confirm each time cookies are stored, or reject all cookie storage. However, if you reject cookies, some services may be limited in use.The method for setting cookie options varies by browser, so please refer to the help section of each browser for detailed information.8. Measures to Ensure the Safety of Personal InformationHemeko takes the following measures to ensure safety in processing users' personal information:• Important information such as users' passwords is encrypted and stored and managed, and personal information can only be confirmed and changed by the individual who knows the password.• We safely transmit and receive personal information over the network through encrypted communication.• We continuously strive to ensure security by establishing internal management plans, checking operational status, and expanding professional personnel.However, despite Hemeko fulfilling its personal information protection obligations, Hemeko is not responsible for damages that are not attributable to Hemeko, such as accidents due to the user's own negligence or in areas not managed by Hemeko.9. Personal Information Protection Officer InformationHemeko designates the following personal information protection officer to handle opinions, complaints, and requests for access to personal information. Users can inquire about personal information issues that arise while using the service, request access to personal information, etc., through the contact information below, and Hemeko will promptly respond and process these requests.• Personal Information Protection Officer• Name: Lee Sung-gyu• Email: contact@hemeko.com• Phone: +82-02-1533-0645For other reports or consultations regarding personal information infringement, you can contact the following institutions:Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)Personal Information Dispute Mediation Committee (http://kopico.go.kr / 1833-6972)Cyber Investigation Division of the Supreme Prosecutors' Office (www.spo.go.kr / 1301 without area code)National Police Agency Cyber Security Bureau (cyberbureau.police.go.kr / 182 without area code)10. Obligation to NotifyThis privacy policy is effective from the date of implementation. The content of the privacy policy may change due to changes in related laws, government policies, or security technologies, and in such cases, Hemeko will notify you through announcements at least 7 days before the implementation date of the changed privacy policy.

앱에서 바로 쓸 수 있는
1,000P와 쿠폰이 있어요

앱 다운로드 혜택 받기 전이라면
누구나 받을 수 있어요
시크릿 코드 복사하고 혜택 받으러 가보세요!

오늘 하루 보지 않기